Frequently asked questions
Find clear answers about treatments, consultations, delivery and what to expect from our pharmacy services.
Placing an order
To place an order, select the treatment you need and complete the online consultation form. Your information will be reviewed to ensure the treatment is suitable before your order is approved and supplied.
No. If a prescription is required, it will be issued as part of the online consultation after a clinician reviews your information and confirms the treatment is appropriate.
We accept secure online payments using major debit and credit cards. All payments are processed through encrypted payment systems to protect your information.
Your bank statement will show a discreet payment reference that does not reveal details about your treatment or consultation.
Yes. All medications supplied are genuine and sourced from licensed UK wholesalers. Treatments are prescribed and supplied in line with UK regulatory and clinical standards.
We can inform your GP about your treatment with your consent. If you choose not to share this information, your details will remain confidential in line with our privacy policy.
Delivery
Yes. All orders are sent in plain, discreet packaging with no external branding or information about the contents.
Delivery times depend on the service selected and stock availability. Tracking details are provided once your order has been dispatched.
Weight loss injectables are delivered in temperature-controlled packaging to ensure they remain safe and effective during transit. Storage instructions are included with your order.
Delivery charges vary depending on your location and the service selected. Any applicable delivery costs will be clearly shown at checkout before you place your order.
Yes. We deliver to the Scottish Highlands and Channel Islands. Delivery times and charges may vary compared to mainland UK addresses.
We currently deliver within the UK. If international delivery is available for a specific service, this will be clearly stated during the ordering process.
About Wolverhampton Road Pharmacy
Yes. Your information is handled confidentially and used only for patient care, service delivery, and to meet legal and regulatory obligations. Access is restricted to authorised staff.
Yes. Wolverhampton Road Pharmacy operates in line with UK pharmacy regulations and clinical governance requirements. Where appropriate, suitability is reviewed by a pharmacist and/or prescriber before treatment is supplied.
Yes. Wolverhampton Road Pharmacy is an established UK pharmacy providing services in line with professional standards and regulatory requirements.
If you experience side effects, stop using the treatment if appropriate and seek medical advice. For urgent or severe symptoms, contact emergency services immediately. For non-urgent support, contact the pharmacy team for guidance.
We offer a range of online pharmacy services and treatments, subject to clinical suitability. Available conditions and services are listed on our website, and all requests are reviewed as part of the consultation process.
If you’re unhappy with any aspect of our service, please contact us through our website so we can investigate and respond. We take complaints seriously and aim to resolve them promptly and fairly.
Weight loss medications
Possibly, but any switch should be clinically reviewed first. The dose, timing, and your current response/side effects all matter. Contact us so we can advise the safest next step.
Mild stomach-related side effects are common when starting or increasing dose. If symptoms are severe, persistent, or you’re worried, contact us. If you have severe symptoms (e.g., chest pain, breathing difficulty, signs of dehydration) seek urgent care via NHS 111 or 999 in an emergency.
A small lump at the injection site can happen and usually settles. If a lump is painful, growing, red, hot, or doesn’t improve, contact us for advice. Seek urgent care if you feel seriously unwell.
Do not change your dose without clinical advice. In some cases, staying on the same dose longer or delaying an increase may be appropriate. Contact us so we can review your symptoms and guide you safely.
Follow the patient information leaflet for your medication. If you’re unsure what to do or you’ve missed more than one dose, contact us for tailored advice based on your schedule.
Focus on fluids and nutrition, and monitor symptoms. If you can’t keep fluids down, have signs of dehydration, or your condition worsens, seek medical advice (NHS 111) and contact us for medication guidance.
Common signs include reduced appetite/cravings and gradual weight loss over time. Results vary. Track your weight weekly and how you feel, and contact us if you’re not seeing expected progress.
Possibly. Some people do well staying at a lower dose for longer. Dose changes should be based on response and tolerability, so contact us before making any changes.
Tell your surgical team that you’re using a GLP-1 medication. Guidance can differ based on the procedure and your risks, so contact us (and your clinical team) well in advance for personalised advice.
Many side effects improve as your body adjusts, especially after the first few doses or after a dose increase. If symptoms are severe, persistent, or worsening, contact us for support.
These medicines may not be suitable in pregnancy, and vomiting/diarrhoea can reduce the effectiveness of oral contraception. If you’re planning a pregnancy or become pregnant, contact us promptly for advice.
You may need a dose review before restarting. Contact us so we can advise the safest way to resume treatment based on how long you’ve missed and your previous dose.
Alcohol dependency medications
Naltrexone and Nalmefene are medicines that can help reduce alcohol cravings and the “reward” people feel from drinking. They are used as part of a wider treatment plan, alongside support and behaviour change, to help you reduce drinking or work towards abstinence where appropriate.
You’ll usually complete an assessment to understand your drinking pattern, medical history, and goals. If treatment is suitable, you’ll receive guidance on how to take the medication, what side effects to watch for, and how to monitor progress over time.
The Sinclair Method is an approach where Naltrexone or Nalmefene is taken before drinking to help reduce the reinforcing effects of alcohol. Over time, this can support a reduction in cravings and help some people drink less. It should be followed with appropriate clinical oversight and support.
Yes. A consultation is required to confirm the medication is safe and appropriate for you, review your medical history and current medicines, and discuss the best treatment approach for your goals.
A liver function test helps ensure your liver is functioning well enough to use these medicines safely. Alcohol can affect the liver, and baseline results help clinicians assess suitability and reduce the risk of harm.
Monitoring frequency depends on your clinical assessment, any existing liver concerns, and your treatment plan. Your clinician will advise when repeat tests are needed and how results will be reviewed.
Some people experience nausea, dizziness, headache, tiredness, sleep disturbance, or stomach upset, especially when starting treatment. Side effects often improve as your body adjusts. Seek medical advice urgently if you experience severe or worrying symptoms.
Take the medication exactly as prescribed by your clinician. This may involve daily dosing or taking a dose before situations where you expect to drink. Following your plan consistently and combining medication with support strategies can improve outcomes.
This depends on your treatment approach. Some plans focus on reducing drinking, and others aim for abstinence. Your clinician will advise the safest approach for you and what to expect when drinking while on treatment.
If a third party supports consultation management, they may help coordinate your assessment, collect required information (such as test results), and support follow-ups. Clinical decisions and prescribing remain the responsibility of the qualified clinician reviewing your case.
Treatment length varies depending on your goals, response to medication, and support plan. Many people use treatment for several months or longer, with regular reviews to decide whether to continue, adjust, or stop.
Contact your clinician or pharmacy team for a review. You may need adjustments to your plan, additional support strategies, or further assessment. If you feel at risk of harm or are experiencing withdrawal symptoms, seek urgent medical advice.
