Speak to our pharmacy team
Contact our pharmacy team for support, service enquiries or guidance about your treatment options.
Frequently asked questions
Common questions our customers about safety, suitability, and delivery
Yes, you can place an order over the phone and our team will guide you through the process. We will still need to collect the necessary clinical information to ensure your treatment is safe and appropriate.
Due to safety and regulatory requirements, we’re unable to accept returns of prescribed treatments. If there’s an issue with your order, please contact us and we’ll do our best to help.
You can view our privacy policy on our website, where we explain how your personal information is collected, used, and protected in line with data protection regulations.
If you believe you are experiencing a medical emergency, contact your local emergency services immediately. Our service is not intended for urgent or emergency medical care.
If you’re unhappy with any aspect of our service, please contact us through our website so we can investigate and respond. We take complaints seriously and aim to resolve them promptly and fairly.
Safety and clinical checks
We follow UK pharmacy standards with clinical checks and regulated supply
Regulatory and governance summary
All consultations are assessed for suitability before supply. Where clinically appropriate, prescriptions are issued and dispensed according to UK regulations and MHRA standards. Patient data is handled under UK GDPR and the Data Protection Act 2018 with access controls and audit logs.
Pharmacy regulator
GPhC (General Pharmaceutical Council)
Operating procedures
Standard Operating Procedures (SOPs)
