Terms & Conditions

Last updated: 04/05/2026

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Wolverhampton Road Pharmacy website and any services provided through it. Please read them carefully before using our website or services.

By accessing or using this website, submitting information, completing an online consultation, requesting pharmacy services, or purchasing any services or products, you agree to be bound by these Terms. If you do not agree, you must not use this website or our online services.

Medical urgency: This website does not provide emergency medical services. For urgent medical help, contact NHS 111. In an emergency, call 999.

1. About us

This website is operated by Wolverhampton Road Pharmacy, a UK community pharmacy regulated by the General Pharmaceutical Council (GPhC).

Pharmacy name: Wolverhampton Road Pharmacy
Address: 112 Wolverhampton Rd, Stafford, ST17 4AH
Email: info@wolverhamptonroadpharmacy.com
GPhC premises registration: 1036989

We provide NHS pharmacy services where applicable, private pharmacy services, online pharmacy support services, prescription dispensing, and related services in accordance with UK law, pharmacy regulation, and professional standards.

2. Scope of website services

This website is designed to:

provide information about pharmacy services;
allow users to submit online consultation, assessment, or medical questionnaire forms;
receive or process private prescriptions for dispensing where applicable;
support pharmacy checks, order processing, and patient communication;
facilitate secure payment through the website after appropriate approval where applicable;
manage the processing and delivery of medicines, products, or services.

Information on this website is provided for general information only and must not be treated as a substitute for medical advice from a doctor, pharmacist, prescriber, or other qualified healthcare professional.

This website must not be used in an emergency. For urgent medical help, contact NHS 111. In an emergency, call 999.

3. Online consultations and third-party services

Some services offered through this website may involve online consultations, assessments, questionnaires, or prescribing services provided by third-party consultation, clinical, or prescribing providers. These providers are responsible for their own clinical assessments, prescribing decisions, records, privacy notices, and terms.

Where a prescription is issued and sent to Wolverhampton Road Pharmacy for dispensing, we are responsible for the pharmacy services we provide, including lawful dispensing, pharmacist checks, supply, record keeping, payment handling where applicable, and delivery.

Third-party consultation provider currently referenced:
Sinclair Method UK

Submission of a consultation, assessment, prescription request, order, or payment does not guarantee approval, prescription, dispensing, or supply. Supply will only take place where it is clinically appropriate, legally permitted, and operationally possible.

4. User responsibilities

By using this website or our services, you agree that:

all information you provide is accurate, complete, current, and truthful;
you will not submit false, misleading, incomplete, or inaccurate medical information;
you will disclose relevant medical history, symptoms, allergies, current medicines, and other information requested for patient safety;
you will follow any instructions provided by pharmacists, prescribers, or healthcare professionals;
you will not use the website or services on behalf of another person unless you have proper authority to do so;
you will not misuse the website, payment system, consultation process, prescription process, or delivery process;
you will ensure that your contact, billing, and delivery details are correct before submitting any order or request.

Providing incorrect, incomplete, or misleading information may result in refusal of service, cancellation of an order, refund where appropriate, or further checks before any service is provided.

5. Prescriptions, medicines, and clinical decisions

All clinical decisions relating to the supply of medicines are made by appropriately qualified healthcare professionals. Medicines will only be supplied where it is clinically appropriate, legally permitted, and safe to do so.

Wolverhampton Road Pharmacy reserves the right to:

refuse to dispense or supply a prescription or medicine;
request additional information before dispensing or supply;
contact you, the prescriber, or another relevant healthcare professional where appropriate;
cancel or refund an order where supply is not clinically appropriate, legally permitted, safely deliverable, or operationally possible;
decline a service where misuse, unsafe use, fraud, abuse, or regulatory concern is suspected.

Nothing on this website constitutes personal medical advice unless it is provided specifically to you by an appropriate healthcare professional as part of a service you have requested. Any advice provided is based on the information supplied and is specific to the relevant service.

6. Orders and acceptance

Placing an order, submitting a consultation, uploading information, or making a payment does not automatically mean that your request has been accepted or that medicines will be supplied.

An order or service request remains subject to clinical checks, prescription checks, stock availability, payment verification, identity or address checks, fraud prevention checks, and delivery eligibility.

We may cancel or refuse an order where:

the medicine or service is not suitable for you;
the prescription or consultation information is incomplete, invalid, unclear, or unsuitable;
we cannot verify relevant information;
payment is declined, reversed, disputed, or suspected to be unauthorised;
the product is unavailable or cannot be safely supplied;
delivery cannot be completed safely or appropriately;
there is a legal, regulatory, clinical, fraud, or safety reason to refuse supply.

7. Payments and secure checkout

Payments made through our website are processed securely through the Pixxles payment gateway integrated with WooCommerce.

At checkout, customers can pay using accepted Visa, credit card, or debit card payments. Apple Pay, Google Pay, and account-to-account payment methods are not currently offered through our website checkout.

Secure card payment processing is used, including 3D Secure authentication where required or supported. Payment information is processed for payment authorisation, transaction processing, settlement, fraud prevention, security monitoring, refunds, dispute handling, and chargeback management.

Charges on your statements will appear as PIX*Wolverhamptonroad. Please check this billing descriptor before raising a payment query, dispute, or chargeback.

Payment gateway provider: Pixxles
Website payment system: WooCommerce checkout integrated with Pixxles
Accepted payment methods: Visa, credit card, and debit card payments
Security: Secure card processing with 3D Secure authentication where applicable

We do not store full card numbers or card security codes on our website. These details are handled securely by Pixxles and relevant payment processing partners.

Payment does not guarantee supply if a clinical, legal, stock, safety, payment, fraud, or delivery issue arises. Where an order cannot be supplied, a refund will be processed in accordance with our Refund Policy and any applicable legal or professional requirements.

We reserve the right to:

refuse, cancel, or refund transactions where misuse, fraud, error, unauthorised payment, or high-risk activity is suspected;
verify identity, billing, delivery, prescription, or consultation information where necessary;
retain transaction records, audit trails, payment confirmations, refund records, and delivery evidence;
share relevant order, payment, delivery, communication, and audit evidence with Pixxles, card schemes, banks, fraud prevention partners, legal advisers, or dispute-handling bodies where necessary to investigate or respond to refunds, disputes, suspected fraud, unauthorised transactions, or chargebacks.

8. Delivery

Where delivery is offered, medicines, products, or documents may be dispatched using trusted delivery partners such as Royal Mail, courier providers, or local delivery services.

Delivery times are estimates only and are not guaranteed unless expressly stated. We are not responsible for delays caused by delivery partners, postal issues, incorrect delivery details, failed delivery attempts, weather, industrial action, events outside our control, or circumstances beyond our reasonable control.

You are responsible for ensuring that delivery details are accurate, complete, and suitable before submitting an order. This includes the recipient name, address, postcode, contact details, and any relevant delivery instructions.

Depending on the medicine, product, delivery method, and service requirements, delivery may require tracking, proof of delivery, signature, age verification, identity verification, or safe delivery controls.

Once an order has been dispatched, cancellation may not be possible. Responsibility for delivery may transfer in accordance with the relevant delivery terms and applicable law.

9. Refunds and cancellations

Due to the nature of pharmacy services, prescriptions, medicines, and patient-specific clinical checks, refunds and cancellations are limited.

In particular:

refunds are not normally available once dispensing, clinical work, prescription processing, or supply has commenced;
medicines cannot usually be returned for resale or reuse once supplied or dispatched, for safety and regulatory reasons;
consultation, assessment, or clinical service fees are generally non-refundable where work has already been carried out;
refunds may be considered where an order cannot be supplied, is cancelled by us, or where required by law;
refunds are assessed in line with legal, clinical, safety, professional, and payment processing requirements.

Please refer to our Refund Policy for full details.

10. Website availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, restrict, or change access to all or part of the website for maintenance, updates, security, operational, technical, or business reasons.

We are not liable for loss arising from temporary unavailability, interruption, or technical issues affecting the website, except where liability cannot lawfully be excluded.

11. Website content and information

We aim to keep website content accurate and up to date, but we do not guarantee that all information is complete, current, or free from errors at all times.

Product, service, price, availability, delivery, and clinical information may change. We may update, correct, suspend, or remove content at any time.

Website content is provided for general information and service support only. It should not be relied on as a substitute for professional medical advice, diagnosis, or treatment.

12. Intellectual property

All content on this website, including text, design, graphics, logos, images, layout, software, and other materials, is owned by or licensed to Wolverhampton Road Pharmacy unless stated otherwise.

You may use the website for personal, lawful, non-commercial purposes only. You must not copy, reproduce, modify, distribute, publish, sell, or exploit any website content without prior written permission, except where permitted by law.

13. Limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, we are not liable for:

indirect, incidental, special, or consequential losses;
loss of profit, revenue, business, opportunity, goodwill, or data;
loss caused by reliance on incomplete, inaccurate, false, or misleading information provided by users;
loss caused by failure to follow professional, pharmacist, prescriber, medicine, delivery, or website instructions;
delays, failures, or interruptions outside our reasonable control;
third-party services, websites, payment providers, delivery providers, or consultation providers outside our control.

14. Viruses, security, and misuse

You must not misuse this website by knowingly introducing viruses, malware, trojans, worms, logic bombs, malicious code, or other harmful material.

You must not attempt to gain unauthorised access to the website, server, database, payment system, user accounts, connected systems, or any related infrastructure.

You must not interfere with, damage, overload, disrupt, scrape, reverse engineer, or misuse the website or any services provided through it.

We may suspend or terminate access and report misuse to relevant authorities where appropriate.

15. Links to third-party websites

This website may contain links to third-party websites, services, consultation providers, payment providers, delivery providers, or external resources. These links are provided for convenience only.

We are not responsible for the content, availability, accuracy, privacy practices, terms, security, or operation of third-party websites or services. You should review the relevant third party’s own terms and privacy notice before using their services.

16. Privacy and data protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection law. This includes information submitted through the website, consultation forms, prescription services, payment processing, order handling, and delivery.

Please read our Privacy Policy for details about how we collect, use, store, and share personal data.

17. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, website, payment provider, delivery arrangements, legal requirements, pharmacy operations, or regulatory obligations.

Any updated Terms will apply from the date they are published on the website. You should review these Terms regularly before using the website or services.

18. Governing law and jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the website, except where applicable consumer law provides otherwise.